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How important is change management when introducing new technology?

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Change Management - Visitor Management software

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Implementing a new software product or technology into a business can be a significant challenge for any organization, regardless of size or industry. Change management is a critical process that can help ensure the successful implementation of new technology by addressing the challenges and concerns that may arise during the transition.

According to a survey conducted by Mckinsey & Company found that having clear, organisational-wide ownership of the changes across all levels provided a 67% chance of succeeding.  In this article, we will explore the challenges of implementing new technology and the steps that businesses can take to successfully manage change.

Challenges of Implementing New Technology

  1. Resistance to Change: One of the most significant challenges that organizations face when implementing new technology is resistance to change. Employees may be comfortable with the current system and may not see the need to change. Some employees may even be threatened by the introduction of new technology, which could impact their job security.
  2. Lack of Training: The implementation of new technology often requires employees to learn new skills and processes. A lack of training can lead to frustration, errors, and a decrease in productivity. It’s essential to provide adequate training to employees to ensure they are comfortable with the new technology.
  3. Implementation Process: Implementing new technology can be a complex process that requires coordination between different teams and departments. There may be technical issues that need to be addressed, and software may need to be customized to meet the specific needs of the organization.
  4. Communication: Communication is critical during the implementation process. Lack of clear communication between employees and management can lead to confusion, misunderstandings, and resistance to change.

How the right leadership style can ease the change

Leadership style plays a crucial role in implementing change within a company because it sets the tone for the organization’s culture and how employees respond to change. As stated in an article released by Harvard Business, leading change starts with leaders at all levels and many leaders need to be open to change, even if they do not necessarily agree with it. 

A leader who fosters a supportive and challenging environment can inspire their team to strive for excellence and encourage them to embrace new ideas and technology.  

Conversely, a leader who relies solely on an authoritative or consultative approach may struggle to motivate employees and create resistance to change. 

Successful change leaders are those who are relentless in their pursuit of goals, consistently pushing their team members to deliver their best work while also supporting them through challenging situations. They also demonstrate a willingness to make tough decisions and take calculated risks, providing a sense of direction and purpose that is essential for successful change implementation.

By leading by example, being present at critical milestones, and investing time and attention in the implementation process, leaders can reinforce the transformation’s importance and encourage local leadership involvement. 

Overall, the right leadership style can help set the tone for a successful transition to new technology and enable the organization to reap the benefits of innovation.

Steps for Successful Change Management

To successfully manage change when implementing new technology, businesses should follow these steps:

Identify Stakeholders

The first step in managing change is to identify the stakeholders involved in the implementation process. Stakeholders may include employees, management, IT, and vendors. It’s essential to involve all stakeholders in the process to ensure that everyone understands the benefits of the new technology and any concerns are addressed.

Develop a Plan

Develop a detailed plan that outlines the steps involved in the implementation process. The plan should include a timeline, budget, and resources needed to complete the project. The plan should also include communication strategies to keep stakeholders informed throughout the process.


Communication is critical throughout the implementation process. Employees should be informed about the reasons for the change, how the new technology will benefit them, and how the change will impact their job duties. Clear communication can help alleviate any concerns or resistance to change.

Provide Training 

Provide adequate training to employees to ensure they are comfortable with the new technology. Training should be tailored to the specific needs of the organization and should be ongoing to ensure that employees are continually improving their skills.

Test and Evaluate 

Before fully implementing new technology, it’s important to test the software and evaluate its effectiveness. Testing can help identify any technical issues or areas where the software needs to be customized. Evaluating the software’s effectiveness can help ensure that the new technology is meeting the organization’s needs and goals.

Monitor and Adjust

Once the new technology has been fully implemented, it’s essential to monitor its performance and make any necessary adjustments. Monitoring can help identify any issues or areas where further training may be needed.


Implementing technology like new visitor management software from Ezy Sign-in can be challenging as there will be some level of change management needing to be done. There will be a process change going from a paper based process to digitally capturing people’s details. However, in this case the pro’s far outway the cons. 

There is a significant upside by implementing a new sign-in system. It will improve efficiency through automatically notifying hosts, to improve safety through keeping a record of who’s in signed in, where and when. There’s enhanced security of people’s information and overall better orgranisation of data and information with regards to visitors and contractors coming in and out of your workplace.

To get in touch with one of our team and learn more about visitor management please visit our contact page or call us on +613-8319-0976. Alternatively, you can trial our solution by signing up online at